Pickup and Delivery Points

Express Orders placed from 12:00 am - 10:00 am:

Pickup

+10 points: By 2:00 pm
-10 points: After deadline

Delivery

+10 points: By 8:00 pm
-20 points: After deadline*

*If delivered late, more points are deducted on Express orders than on Standards orders because the customer's expectation—and cost—is set for speed. If an LP is late it is a huge trust-breaker. 

Express Orders placed from 10:00 am - 3:00 pm:

Pickup

+10 points: By 8:00 pm
-10 points: After deadline

Delivery

+10 points: By 10:00 am next day
-20 points: After deadline*

*If delivered late, more points are deducted on Express orders than on Standards orders because the customer's expectation—and cost—is set for speed. If an LP is late it is a huge trust-breaker. 

Express Orders placed from 3:00 pm - 12:00 am:

Pickup

+20 points: Day of order by 8:00 pm*
+10 points: Next day by 2:00 pm
-10 points: After deadline

Delivery

+10 points: Next day by 8:00 pm
-20 points: After deadline**

*Extra points are given if the LP picks up by 8:00 pm because it is a better experience for customers to have their laundry picked up the day it is ordered. 

**If delivered late, more points are deducted on Express orders than on Standards orders because the customer's expectation—and cost—is set for speed. If an LP is late it is a huge trust-breaker. 

Standard Orders placed by 3:00 pm:

Pickup

+10 points: Pickup by 8:00 pm
-10 points: After deadline

Delivery

+10 points: Next day by 8:00 pm
-10 points: After deadline

Standard Orders placed after 3:00 pm:

Pickup

+20 points: Day of order by 8:00 pm*
+10 points: Next day by 8:00 pm
-10 points: After deadline

Delivery

+10 points: Day after next by 8:00 pm
-10 points: After deadline

*Extra points are given if the LP picks up by 8:00 pm because it is a better experience for customers to have their laundry picked up the day it is ordered.