Tips from a Laundry Pro: Poplin Order Walkthrough

Click here to view the slide deck of this presentation with screenshots, links and all sorts of great information!

Overview

This webinar was aimed at helping new Laundry Pros understand what a Poplin order was going to be like! The presentation and discussion covered all steps of the process, from accepting an order to delivering the laundry back to the customer. It also aimed to address any apprehensions or questions Laundry Pros might have about the process.

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Key Points Discussed

1. Order Notifications: Learn about the different terms you see when an order pops up and what they mean.

2. Accepting Orders: Laurie demonstrates the process of accepting orders and shares a screen recording from the Poplin app.

3. Picking Up Orders: Learn what to look for and what steps you'll be asked to take in the app.

4. Washing, Drying and Folding: Understand the steps of separating laundry, washing, drying, and folding. 

5. Packing and Weighing: See exactly how to track how much laundry you've completed—and the perfect way to pack your bags.

6. Delivery Process: Learn about delivering the order, best practices for pictures and what happens in the app when you mark an order as delivered.

7. Customer Communication: Hear Laurie share about the importance of keeping your customer informed—along with best practices.

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Best Practices Highlighted

1. Customer's Special Instructions: Always pay attention to the customer's special instructions before accepting the order.

2. Detergent Selection: Always ensure that the correct detergent is used, especially for hypoallergenic customers.

3. Proper Separation and Folding: Ensuring that the laundry is properly separated and folded to avoid any mishaps or mix-ups.

4. Proper Labeling and Weighing: Always label and weigh the bags correctly.

5. Timely Delivery: Ensure that the laundry is delivered back to the customer in a timely manner—and communicate to set the right expectations!

One other thing called out in the webinar is that during your first order, you'll be asked to watch videos and complete small quizzes. This is meant to help guide you so you know exactly what to do!  

Click here to view the slide deck of this presentation with screenshots, links and all sorts of great information!

Interested in other webinars and tips from veteran Laundry Pros? Check out these other webinars:

Tips from a Laundry Pro: Frequently Asked Questions

Tips from a Laundry Pro: Hotel Marketing and More

Tips from a Laundry Pro: Free Social Media Marketing