Not Getting Notifications? Here’s What to Check

Notifications keep your workflow seamless, whether you’re waiting for a new order to become available or actively servicing a regular customer. If you’ve noticed a sudden stop or decrease in app alerts, it’s helpful to identify exactly which type of notification is missing.
 

Understanding the 3 Notification Types

Not all alerts are the same, so troubleshooting them depends on which one you’re experiencing issues with:

• New Order Opportunities: These alerts let you know when a new order is available to accept within your customized radius.
• Active Order Updates: These are real-time, functional alerts sent while you’re actively laundering an order (e.g., a customer sends you a direct message, or an automated reminder that a pickup window is closing soon).
• Completed Service Alerts: These notify you when a past customer has submitted a rating or a tip (e.g., "You received a $20 tip from Susan").
   

Step 1: Check Your Device & App Settings

If you're missing all notification types, your phone or app settings are likely blocking them. 

• iOS Permissions: Go to your iPhone Settings > Notifications > Poplin for Laundry Pros. Ensure Allow Notifications is on, and check the boxes for Lock Screen, Notification Center, and Banners.
• Android Permissions: Go to your phone Settings > Apps > Poplin for Laundry Pros > Notifications, and verify that Show Notifications is enabled.
• Battery & Focus Modes: Low Power Mode (iOS), Battery Saver (Android), and "Do Not Disturb" or "Focus" profiles restrict background data. This can block or severely delay real-time alerts. Turn these modes off while waiting for orders, or add Poplin as an exception.
• In-App Toggles: There's not an in-app toggle for all notifications, but there is one specifically for new order alerts, so you can decide if you're ready to take orders or if you'd prefer to take a break. To make sure you're set up to receive new order alerts, open the app, navigate to your account settings, and ensure your New Order Notifications toggle is actively turned on, and that your driving radius covers your preferred service area.
   

Step 2: What to Do If Only "New Order" Alerts Have Decreased 

If you’re receiving customer messages and tip alerts perfectly fine, and you confirm your New Order Alerts toggle is ON, but still see a drop in new order alerts, the issue is likely tied to local market demand or your internal ranking. 

• Natural Market Fluctuations: Order volume naturally shifts based on the day of the week, weather, school breaks, and holidays. If it's a quiet week locally, there are simply fewer orders to broadcast.
• Changes to Internal Rank: If your rank has experienced a minor shift, other Laundry Pros in your radius may be receiving the new order notifications a few moments before you do and accepting them before they ever reach your screen. You can actively increase your rank and regain primary access to new order notifications by focusing on core service metrics:

• Adhere to Deadlines: Prioritize seamless, on-time pickups and deliveries.
• Secure Great Feedback: Focus on pristine service and presentation to earn 5-star reviews and customer compliments.
• Build Repeat Business: Delivering an exceptional experience encourages customers to continue using the app and request you as their preferred Laundry Pro, giving you direct, priority access to their future orders.

• Account Status Updates: Severe, recurring issues (like high rates of missing or damaged item claims) can impact your account standing. Check your email inbox and spam folder for any status updates from Poplin regarding your account health.

Received a notification, but the order is gone when you open the app? This is a common question! It usually means another Pro accepted it before you were able to. For a full breakdown of how the Poplin ranking algorithm and Preferred Laundry Pro status impact these alerts, check out our guide: Why Can't I Accept an Order I Was Notified About? 

If you'd like to learn more about exactly how order notifications work, check out this article.
 

Still Having Trouble? Contact Concierge

If your account stats are in excellent standing, you haven't received any account update emails from Poplin, and local order demand is normal for your area, you may be experiencing a technical glitch affecting the new order notification pipeline. 

Specifically, if your notification alerts are highly sporadic, do not seem to adhere to any pattern, and you’ve already completed the technical checklist in Step 1, please contact us using the in-app Help Chat or email us at [e-mail] so we can take a closer look.