What if my deadline doesn't look "normal"?
Every order includes a pickup deadline and a delivery deadline. You'll see both before accepting the order, so you can decide whether the order fits your schedule.
One important thing to know: deadlines are based on when the customer places the order—not when you accept it.
If you're ever unsure, simply follow the deadlines listed in your app. The app will always show you an accurate deadline for the order.
Standard Service Deadlines
Most Standard orders follow one of two schedules:
Orders Placed Before 3:00 PM
- Pickup: By 8:00 PM that day
- Delivery: By 8:00 PM the following day
Example: An order placed Monday at 11:00 AM must be picked up by Monday at 8:00 PM and delivered by Tuesday at 8:00 PM.
Orders Placed After 3:00 PM
- Pickup: By 8:00 PM the following day
- Delivery: By 8:00 PM the day after that
Example: An order placed Monday at 5:00 PM must be picked up by Tuesday at 8:00 PM and delivered by Wednesday at 8:00 PM.
Express Service Deadlines
Express orders have tighter pickup and delivery deadlines than Standard orders, which is why they also pay higher per-pound earnings.
Orders Placed Before 10:00 AM
- Pickup: By 2:00 PM that day
- Delivery: By 8:00 PM that day
Orders Placed Between 10:00 AM and 3:00 PM
- Pickup: By 8:00 PM that day
- Delivery: By 10:00 AM the following morning
Orders Placed After 3:00 PM
- Pickup: By 2:00 PM the following day
- Delivery: By 8:00 PM that evening
Where to View an Order's Deadlines
You can see an order's deadline by looking at the order card in your Active Orders list:
And by opening up the order — the current deadline is always displayed right at the top of your screen:
I have a deadline that doesn't match the ones listed above
Most order timelines follow the examples above, but there are a few situations where your app will display a different pickup or delivery deadline. Check to see if one of the following applies:
✓ You're a New Laundry Pro
During your first few orders, you'll have a shorter pickup requirement.
You'll need to pick up the order within three hours of accepting it, or by 11:00 AM the following day if you accept the order after 5:00 PM.
✓ The Customer Selected a Pickup or Delivery Window
Poplin offers 3-hour Pickup and/or Delivery Windows that customers can pay a little extra for. Some customers choose a Pickup Window, Delivery Window, or both when placing their order. If they do, the contracted deadline shown in your app reflects the window they selected.
Available windows include:
- 8:00 AM – 11:00 AM
- 11:00 AM – 2:00 PM
- 2:00 PM – 5:00 PM
- 5:00 PM – 8:00 PM
If a customer purchases a window, your app will display the contracted pickup and/or delivery deadline for that order. Always follow the deadline shown in your app.
✓ The Customer Selected an "After Hours" Deadline
In some areas, customers can choose a slightly later pickup or delivery deadline when placing their order.
For example:
- A Standard pickup deadline may be 8:00 PM or 9:00 PM.
- An Express delivery deadline may be 10:00 AM or 11:00 AM.
If your app shows a different deadline than you're used to seeing, don't worry—that's expected. Simply follow the deadline displayed in your app.
Need More Time?
Sometimes circumstances outside your control make it impossible to meet the original delivery deadline. Depending on the situation, you may qualify for a deadline extension.
Learn more in:
- All About Deadline Extensions
- What If There Are More Bags Than Expected?
- What Happens If My Order Is Over 100 Pounds?
- Express Order Over 60 lbs? Here's What to Do
Special Note: Currently, Windowed orders are not able to receive automatic in-app extensions. If you have a Windowed order that qualifies for an extension, please reach out to Poplin Concierge using the in-app Help Chat, or by emailing laundry-pro@poplin.co.
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