Resolving App Glitches & Technical Issues

When the mobile app experiences an unexpected technical issue, it can disrupt your schedule, pickups, or deliveries.

Most minor issues—such as a frozen screen, an order status failing to update, or a button not responding—can typically be resolved in just a couple of minutes using standard mobile troubleshooting resources.
 

Quick Troubleshooting Checklist

If the app keeps freezing on a screen, or isn't loading or behaving correctly, walk through these quick fixes in order:

• Force Close & Reopen: Fully close the app from your phone’s multitasking screen (where you swipe up to see all your open apps), wait a few seconds, and relaunch it to start a fresh session.
• Verify App Updates: Outdated app versions are a frequent cause of performance issues. Check the Apple App Store or Google Play Store to ensure the Poplin for Laundry Pros app is fully updated to the latest version.
• Refresh the Internet Connection: If a screen continues to spin, try toggling your Wi-Fi off to rely on cellular data, or vice versa. A fluctuating network signal can often cause the app to stall, so it’s also a good idea to confirm your device shows a strong, stable cellular signal. 
• Clear Cache (Android Only): Navigate to your device settings > Apps > Poplin for Laundry Pros > Storage, and select Clear Cache.
• Reinstall the App: If other methods do not resolve the issue, removing the app completely, restarting your phone, and downloading a fresh installation from your app store can sometimes clear persistent glitches. Note: Reinstalling the app will not remove active orders, historical earnings data, or rank and status from your account.
   

Facing a Specific Issue?

If basic troubleshooting didn’t clear things up, your glitch might be tied to a specific app feature. Check out our dedicated, step-by-step guides for these common issues:

• Resolving Photo Upload Failures
• Not Getting Notifications? Here's What to Check
• Why Can't I Accept an Order I Was Notified About?
   

When to Contact Poplin Concierge

If you’ve completed the quick reset steps above and the app is still broken, Poplin Concierge is standing by to help get your workflow back on track.

To help us solve your problem as quickly as possible, please use our Submit a Bug Form or reach out to us via email at [e-mail] with the following details:

• A brief description of what you were trying to do when the error happened.
• Your phone model and operating system (e.g., iPhone 14 running iOS 17).
• A screenshot or screen recording of the exact error message or frozen screen. Seeing what you are seeing allows our Engineering Team to diagnose and fix the glitch quickly!