Active Order
- Donation Drop-Off Add-Ons
- Scheduled Laundry Orders
- Pickup & Delivery Windows
- What to Do When an Item is Damaged
- How to Weigh a Laundry Order
- What to Do If You Find a Tracking Device (Like an AirTag)
- My Order Looks Like It’s Been Serviced Already
- This Express order is over 60 lbs. What should I do?
- Deadlines: When are extensions allowed?
- Best Practice Videos
- Illegal Substances Found
- Photos Not Uploading
- Using Other Laundry Products
- Oversized Items
- Pickup: Wrong number of bags
- Pickup: Bags and Hampers
- Pickup: Customer Not Responding
- Handling a Missed Pickup
- Unsanitary and Unsafe
- Hangers and Hang-Dry Items
- Deadlines: After Hours Pickup and Delivery
- Deadlines: I'm Running Late
- Deadlines: I need an extension for a large order (over 100 lbs)
- Understanding Order Deadlines & Timelines
- Laundry Smells Bad After Wash
- Hotel Guests
- How to Handle Declined Customer Payments
- Cancel if unsafe